1. Introduction and Acceptance

Welcome to Krishna Lila Traders. These Terms and Conditions ("Terms") govern your use of our website and the purchase of construction materials from us. By accessing our website or placing an order, you agree to be bound by these Terms.

Please read these Terms carefully before using our services.

If you do not agree with these Terms, you should not use our website or purchase our products.

2. Business Information

3. Products and Services

3.1 Product Information

We supply high-quality construction materials including but not limited to:

• Cement (various brands and grades)
• TMT Steel Bars (various sizes and specifications)
• Bricks (red bricks, fly ash bricks, etc.)
• Aggregates (sand, gravel, crushed stone)
• Other construction materials as available

3.2 Product Specifications

While we strive to provide accurate product descriptions and specifications on our website:

• Product images are for representation purposes only
• Actual products may vary slightly in appearance
• Technical specifications are subject to manufacturer standards
• We reserve the right to update product information without prior notice

3.3 Product Availability

Product availability is subject to stock and market conditions. We reserve the right to:

• Limit quantities available for purchase
• Discontinue products without notice
• Refuse service to any customer

4. Ordering Process

4.1 How to Order

Orders can be placed through:

• Website: Browse products and send order via WhatsApp
• WhatsApp: Direct message to +91 8409332220
• Phone Call: Call +91 8409332220
• Visit: Visit our physical location

4.2 Order Confirmation

IMPORTANT: Orders placed through our website are NOT final until confirmed by us. The order confirmation process includes:

1. You browse products on our website and add items to cart
2. You send order details via WhatsApp
3. We review your order and contact you for confirmation
4. Order is confirmed only after mutual agreement on quantity, price, and delivery
5. Visit to our shop is recommended to finalize orders

4.3 Order Modification and Cancellation

You may modify or cancel your order:

• Before final confirmation from our side
• By contacting us via WhatsApp or phone
• Subject to product availability and preparation status

5. Pricing and Payment

5.1 Prices

⚠️ IMPORTANT DISCLAIMER:

5.2 GST and Taxes

All prices are subject to applicable GST and taxes as per Indian law:

• GST will be charged as per current tax rates
• Tax invoices will be provided for all transactions
• Our GSTIN: 10CRTPK3450N1ZH

5.3 Payment Methods

We accept the following payment methods:

• Cash: Cash on delivery or at shop
• Bank Transfer: Direct bank transfer (details provided on order)
• UPI: Payment via UPI (details provided on order)
• Credit Terms: Available for registered customers (subject to approval)

5.4 Payment Terms

• Payment may be required before delivery (for new customers)
• Partial advance payment may be required for bulk orders
• Credit terms available for approved customers only
• Late payment may attract interest charges

6. Delivery and Transportation

6.1 Delivery Charges

6.2 Loading and Unloading

💪 Labour charges for loading and unloading are EXTRA and will be:

• Calculated based on quantity and material type
• Borne by the customer
• Confirmed before delivery

6.3 Delivery Timeline

• Delivery timelines are estimates only
• We strive to deliver on agreed dates but are not liable for delays
• Delays may occur due to weather, vehicle availability, or other factors
• Customer will be informed of any significant delays

6.4 Delivery Location

• Customer must provide accurate delivery address
• Customer must ensure site is accessible for delivery vehicles
• Customer is responsible for obtaining necessary permissions for delivery
• Additional charges may apply for difficult-to-access locations

6.5 Risk and Title

• Risk of loss or damage passes to customer upon delivery
• Customer must inspect materials upon delivery
• Any damage during transit must be reported immediately
• Signature on delivery receipt acknowledges receipt in good condition

7. Quality Assurance

7.1 Product Quality

We are committed to supplying quality construction materials:

• All products meet relevant Indian Standards (IS codes)
• Branded products come with manufacturer warranties
• We source materials from reputable manufacturers
• Quality certificates available on request

7.2 Quantity Verification

✅ Full quantity guaranteed

• We ensure correct quantities are delivered
• Shortages must be reported at time of delivery
• Weighbridge receipts available for bulk orders
• Customer has right to verify quantity before acceptance

7.3 Inspection and Acceptance

• Customer must inspect materials upon delivery
• Report any defects or shortages immediately
• Acceptance of delivery constitutes agreement that materials are satisfactory
• Claims after acceptance may not be entertained

8. Returns and Refunds

8.1 Return Policy

Due to the nature of construction materials:

• Returns are generally NOT accepted once delivered
• Exceptions may be made for manufacturing defects
• Damaged products must be reported within 24 hours of delivery
• Customer must provide photographic evidence of defects

8.2 Refund Policy

• Refunds will be processed for proven defects or shortages
• Refund amount will be proportional to defect/shortage
• Refunds processed within 7-14 working days
• Refund to same payment method used for purchase

8.3 Replacement

• Defective products may be replaced at our discretion
• Replacement subject to product availability
• Customer must return defective items for replacement
• Transportation costs for return/replacement may apply

9. Warranties and Disclaimers

9.1 Limited Warranty

We warrant that:

• Products sold are genuine and sourced from authorized dealers
• Branded products carry manufacturer warranties
• Materials meet relevant quality standards at time of delivery

9.2 Disclaimer of Warranties

EXCEPT AS EXPRESSLY STATED ABOVE:

• Products are sold "AS IS" without warranties of any kind
• We do not warrant suitability for any particular purpose
• We are not liable for construction failures or defects in customer's work
• Customer is responsible for proper storage and use of materials

9.3 Website Accuracy

• We strive for accuracy but cannot guarantee error-free content
• Technical specifications subject to change by manufacturers
• Images are illustrative and may not reflect actual products
• Always confirm specifications before ordering

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• Our total liability shall not exceed the purchase price of the product
• We are not liable for indirect, incidental, or consequential damages
• We are not liable for construction delays, project failures, or loss of profit
• We are not liable for damage caused by improper storage, handling, or use
• We are not liable for third-party acts (delivery partners, manufacturers, etc.)

10.1 Force Majeure

We shall not be liable for failure to perform due to circumstances beyond our control, including:

• Natural disasters, floods, earthquakes
• Government actions, lockdowns, restrictions
• Strikes, labor disputes
• Supply chain disruptions
• Pandemics or epidemics

11. User Responsibilities

As a customer, you agree to:

• Provide accurate and complete order information
• Verify product specifications before ordering
• Ensure site accessibility for delivery
• Inspect materials upon delivery
• Store materials properly after delivery
• Use materials in accordance with manufacturer guidelines
• Make timely payments as agreed
• Not misuse our website or services

12. Intellectual Property

12.1 Website Content

All content on our website is owned by Krishna Lila Traders or licensed to us:

• Text, images, logos, and design elements
• Product descriptions and specifications
• Software and code

12.2 Restrictions

You may not:

• Copy, reproduce, or distribute website content without permission
• Use our logos or trademarks without authorization
• Create derivative works from our content
• Scrape or extract data from our website

13. Privacy and Data Protection

Your privacy is important to us. Our collection and use of your personal information is governed by our Privacy Policy.

By using our services, you also consent to our Privacy Policy.

14. Dispute Resolution

14.1 Informal Resolution

If you have any dispute or complaint:

1. Contact us first via phone or WhatsApp
2. We will attempt to resolve the issue amicably
3. Most disputes can be resolved through good faith discussion

14.2 Formal Dispute Resolution

If informal resolution fails:

• Disputes shall be resolved through arbitration in accordance with Indian Arbitration and Conciliation Act, 1996
• Arbitration shall be conducted in Madhepura, Bihar
• The arbitrator's decision shall be final and binding

14.3 Jurisdiction

These Terms are governed by Indian law, and courts in Madhepura, Bihar shall have exclusive jurisdiction over any disputes.

15. Changes to Terms

We reserve the right to modify these Terms at any time:

• Changes will be posted on this page with updated date
• Continued use of our services constitutes acceptance of changes
• Material changes will be notified via email or website notice
• Review Terms periodically to stay informed

16. Severability

If any provision of these Terms is found to be invalid or unenforceable:

• That provision shall be modified to minimum extent necessary
• Remaining provisions shall continue in full force

17. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Krishna Lila Traders regarding use of our website and purchase of products.

18. Contact Us

For questions, concerns, or complaints regarding these Terms: