1. Introduction

Welcome to Krishna Lila Traders. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our construction materials.

By using our website, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide to Us

We collect information that you voluntarily provide to us when you:

• Place an order through WhatsApp or phone
• Contact us for inquiries or support
• Subscribe to our updates (if applicable)

This information may include:

• Contact Information: Name, phone number, email address, delivery address
• Order Information: Products ordered, quantities, delivery preferences
• Business Information: Company name, GSTIN (if applicable)

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing activity:

• Device Information: Browser type, operating system, device type
• Usage Data: Pages visited, time spent on pages, products viewed
• Location Data: General location based on IP address (city/state level)

2.3 Cookies and Local Storage

We use browser local storage to:

• Remember items in your shopping cart
• Cache product information for faster loading
• Improve your browsing experience

This data is stored locally on your device and is not sent to our servers unless you place an order.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Order Processing: To process and deliver your orders of construction materials
• Communication: To respond to your inquiries and provide customer support
• Service Improvement: To improve our website, products, and services
• Business Operations: To maintain records and comply with legal obligations
• Marketing: To inform you about new products, offers, and updates (with your consent)

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

4.1 Service Providers

• Delivery Partners: To deliver construction materials to your location
• Payment Processors: For processing payments (if applicable)
• WhatsApp: For order communication (when you contact us via WhatsApp)

4.2 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities (e.g., tax authorities, law enforcement).

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Secure data transmission (HTTPS)
• Limited access to personal information
• Regular security assessments
• Secure cloud storage (Firebase/Cloudinary)

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy
• Comply with legal, accounting, or reporting requirements
• Resolve disputes and enforce our agreements

Typically, we retain order information for 7 years for tax and accounting purposes, as required by Indian law.

7. Your Privacy Rights

You have the following rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you
• Correction: You can request that we correct any inaccurate information
• Deletion: You can request that we delete your personal information (subject to legal obligations)
• Opt-Out: You can opt-out of marketing communications at any time
• Data Portability: You can request a copy of your data in a structured format

To exercise any of these rights, please contact us at:

8. Third-Party Services

Our website uses the following third-party services:

8.1 Firebase (Google)

We use Firebase for website hosting and data storage. Firebase may collect anonymous usage data. Please review Google's Privacy Policy.

8.2 Cloudinary

We use Cloudinary to host and optimize product images. Please review Cloudinary's Privacy Policy.

8.3 WhatsApp (Meta)

When you contact us via WhatsApp, your communication is subject to WhatsApp's Privacy Policy.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than India (e.g., where Firebase or Cloudinary servers are located). We ensure that such transfers are conducted in accordance with applicable data protection laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on this page
• Updating the "Last Updated" date at the top
• Sending a notice to your email (for significant changes)

We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry within 30 days.

13. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of India. Any disputes arising from this policy will be subject to the exclusive jurisdiction of the courts in Madhepura, Bihar.